Refund policy

RETURN AND REFUND POLICY

Clothing Returns

We accept return requests for eligible clothing items, including robes, pants sets, and hoodies, within 14 days of delivery.

To qualify for a return, the item must be unworn, unwashed, unused, and in its original condition with all tags and original packaging. Items showing signs of wear, washing, damage caused after delivery, odors, stains, or missing tags will not be accepted.

Customers are responsible for return shipping costs for sizing issues, preference changes, or other change-of-mind returns. Original shipping charges, if any, are non-refundable.

All Other Products

Plush toys, stickers, pendants, lamps, accessories, and all other non-clothing products are final sale and cannot be returned for a change of mind.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, contact us within 14 days of delivery at info@cutiecapy.com.

Please include your order number and clear photos or videos showing the item, packaging, and issue. After reviewing the claim, we may offer a replacement or refund. Do not discard the item or packaging until the claim has been resolved.

Starting a Return

Before returning anything, contact us at info@cutiecapy.com for return instructions. Items sent without prior approval will not be accepted. Do not send returns to the address shown on the original package.

Refunds

Once an approved clothing return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional time to post the refund.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or fulfillment.