Shipping policy

SHIPPING POLICY

Shipping Area

Canos Supply currently ships within the United States only.

Shipping Cost

We offer free standard shipping on all orders.

Estimated Delivery

Orders are generally estimated to arrive within 5–8 business days after shipment. Certain specialty items may ship from one of our international fulfillment partners and require additional delivery time. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, severe weather, holidays, or other circumstances outside our control. Tracking information will be provided as soon as it becomes available.

Split Shipments

Products may be shipped from different fulfillment locations. If your order contains multiple items, they may arrive in separate packages and at different times at no additional shipping cost.

Tracking

Tracking information will be emailed to you when it becomes available. Please allow time for the carrier’s tracking system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately at info@canosupply.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, contact us at info@canosupply.com within 14 days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue.

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier. You may also contact us for assistance.

Questions

For questions about your order or shipment, contact us at info@canosupply.com.